Help

FAQs

Here are answers to some of the most frequently asked questions by our parents.

General Information

What are your opening hours?

- Before School Care: 7:00am – 9:25am
- After School Care: 3:25pm – 6:30pm
- Vacation Care: 8:00am – 6:00pm

Does my child need to be enrolled at BPS to attend BOOSH?

Not necessarily. Priority of access is given to families enrolled at Beecroft Public School. Children from other schools may be able to attend depending on availability, particularly during Vacation Care.

Where is BOOSH located?

BOOSH is located on the grounds of Beecroft Public School at 90–98 Beecroft Road, Beecroft NSW 2119. The best entrance is via Mary Street Gate 7. Follow the signs to The BOOSH Centre. If the gate is locked, please call the number on the sign and an educator will assist you.

Is BOOSH open on public holidays?

No. The BOOSH Centre is closed on all public holidays.

Enrolment and Bookings

How do I enrol at BOOSH?

Getting started is simple. Email us at admin@boosh.com.au with your child's name and a few details, and we will reply with a link to our online enrolment form. There you can set up your account and add your contact, medical and Child Care Subsidy information so we can confirm your bookings. A $50 enrolment fee (per family) and a $20 membership fee (per child) is required to enrol. You can see the full step by step process on our Enrolment page.

How do I change my bookings?

To change a permanent booking, please email the Centre with your change request. There is a two-week cancellation period, and new session requests are subject to availability.

Do educators pick up children from the classroom?

BOOSH educators only collect Kindergarten students during Terms 1 and 2. All other children are expected to make their own way to the Centre. If your child is unsure about attending BOOSH on a particular day, please contact the school office so they can inform the classroom teacher.

How do I book a permanent or casual session?

To book a permanent session, please email the Centre directly with your request. To book a casual session, log in to the Xplor Home app or website and request your preferred dates. Casual bookings are subject to availability and must be confirmed before your child can attend.

Can I cancel my bookings?

Permanent bookings require two weeks' notice for cancellation. Please email the Centre to make a cancellation request.

Casual bookings cannot be cancelled 24 hours after they are made. If you've made a booking in error, please contact the Centre immediately via phone or email so we can assist where possible.

What if my child does extra-curricular activities before or after school?

If your child attends an extra-curricular activity during a BOOSH session, you must complete an Extra-Curricular Permission Form. This is required to be able to sign your child in/out of BOOSH and to accompany them to/from their activity.

Vacation Care

How do I enrol for Vacation Care?

To book Vacation Care you need an active enrolment at BOOSH. Around week 6 of each term the program and Vacation Care Permission Slip will be available. Active families are notified via email when bookings for Vacation Care are open. Families book their required days through our online booking app.

Are there excursions during Vacation Care?

Yes! We typically run 2–3 excursions per week during Vacation Care. These excursions vary each holiday period and may include trips to fun venues, performances, or outdoor adventures. Some excursions require additional forms or specific clothing, and all the necessary information is emailed to families who have booked for those days.

What happens on excursion days?

Children must arrive at BOOSH by a specified time, depending on when the bus leaves. We're typically out of the Centre between 10:00am and 2:00pm.
Children should bring:
- A packed lunch
- Plenty of water
- A hat
Any additional items required for the day will be communicated in advance. Please note that electronics and spending money are not permitted on excursions.

Are meals provided during Vacation Care?

Children must bring enough food for the day as BOOSH does not provide meals during Vacation Care. Please provide a nut free morning tea, lunch, and afternoon tea as well as their water bottle.

What kind of activities are offered during Vacation Care?

On in-centre days, we offer a fun and engaging mix of sports, crafts, games, workshops, and creative experiences. Activities are designed around children's interests and there are always multiple options available throughout the day, both indoor and outdoor, to suit different personalities and energy levels.

Can I cancel a Vacation Care booking?

Unfortunately, Vacation Care bookings cannot be cancelled once they are confirmed, as educators and resources are planned in advance. If you've made an error or there are exceptional circumstances, please contact the Centre. Charges still apply, but we'll do our best to support you where possible.

Fees and Payments

How much does BOOSH cost?

Fees vary depending on the type of booking.

Permanent bookings

Before School Care$19.40
After School Care$26.00

Casual bookings

Before School Care$22.80
After School Care$29.20

Vacation Care is $65.20 per day plus additional daily activity fees. There is also a $50 enrolment fee and a $20 annual membership fee. For full details and Child Care Subsidy information, see our Fee Information page.

Is the Child Care Subsidy (CCS) available?

Yes, BOOSH is an approved CCS provider. To access the subsidy, you'll need to provide CRNs (Customer Reference Numbers) for both the parent and child and confirm your BOOSH enrolment in your myGov account.

How are fees paid?

Fees are charged 2 weeks in advance. Families complete a direct debit form upon enrolment, and payments are deducted fortnightly on a Friday.

Does CCS apply to Vacation Care?

Yes. The Child Care Subsidy (CCS) applies to Vacation Care just like it does for Before and After School Care. Make sure your details are up to date in myGov, and that your Vacation Care bookings are confirmed through Xplor Home to receive the subsidy.

Health and Safety

How are medical conditions managed at BOOSH?

Medical conditions such as asthma, allergies/anaphylaxis, or other serious health needs must be clearly listed on your child's enrolment form. You'll also need to provide a current medical action plan for each condition.

BOOSH educators are fully trained in first aid, including the management of asthma and anaphylaxis. Required medications are stored securely on site at BOOSH for immediate access in case of emergency.

How does BOOSH ensure child safety?

At BOOSH, child safety is our top priority. We ensure this through a combination of:
- Qualified educators, all trained in first aid, child protection, and emergency procedures
- Secure sign-in/out systems to monitor who is on site at all times
- Regular safety drills, risk assessments, and clear supervision protocols
- A physically safe and welcoming environment designed with children's wellbeing in mind

What is the policy on illness?

If your child is showing any signs of illness, such as cold or flu symptoms, they should stay home until they're well enough to return. BOOSH follows official NSW Health exclusion periods for contagious conditions such as gastro, COVID-19, and other illnesses. If your child becomes unwell during a session, we will contact you promptly so they can be picked up as soon as possible.

Food & Nutrition

What food is provided at BOOSH?

On regular school days, we provide a nutritious breakfast and afternoon tea. Meals are planned to be healthy, tasty, and kid-approved, with plenty of variety throughout the week.

How does BOOSH handle dietary requirements?

We are a nut-free centre and cater to various dietary needs. If your child has allergies or special food requirements, just let us know during enrolment and we'll work with you to create a safe and suitable plan.

What is the 'Breakfast Special' and 'Afternoon Tea Special'?

At BOOSH, the 'Special' refers to the main menu item that changes each day during breakfast and afternoon tea. It's designed to add variety and excitement to our regular menu.

You can view the full menu here to see what's coming up.
We always offer:
- Cereal, fruit and toast during breakfast
- Cheese, crackers, fruit, and vegetables during afternoon tea

Drop Off & Pick Up

How do I sign my children in and out of BOOSH?

Sign-in and sign-out are completed electronically at the entrance to BOOSH. In the morning this is usually just inside the door, in the afternoons it is located on the verandah. Families set up a PIN on their first attendance at BOOSH and this can be reset if forgotten. An educator is always nearby to assist if you run into any issues.

How do I authorise someone else to pick up my child?

If someone will be picking up your child regularly, you can add them as an authorised contact via your child's enrolment form in Xplor Home. For a one-off pick up, please email the Centre with the person's full name. Anyone who does not have their own PIN to collect your child will be required to show photo ID when they arrive.

Still have questions?

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