Privacy Policy

The Information We Collect

To provide safe, quality care we collect personal information about children, parents, carers and authorised contacts. This may include:

• names, dates of birth, addresses, phone numbers and email addresses
• emergency contacts and people authorised to collect your child
• health and medical information, including medical conditions, allergies, medications and action plans
• Child Care Subsidy details, such as Customer Reference Numbers (CRNs)
• booking, attendance, and sign in and sign out records
• payment details, which are handled by our direct debit provider
• information you share with us by email, in forms or through our website contact form

Why We Collect It

We collect and use personal information to:

• enrol your child and manage bookings
• care for your child safely, including managing medical needs and emergencies
• process Child Care Subsidy and fees
• communicate with families about your child, our programs and the Centre
• meet our obligations under the Education and Care Services National Law and Regulations, family assistance law and other laws

How We Collect It

Most information comes directly from you: through our online enrolment in Xplor, by email, on permission slips and forms, in person at the Centre, or through the contact form on this website. If you choose not to give us certain information, we may not be able to enrol your child or provide some services.

Who We Share It With

We only share personal information when it is needed to care for your child, run the service or meet the law. This may include:

• Services Australia, to process Child Care Subsidy
• the NSW Early Learning Commission and other authorities, when the law requires it
• doctors, ambulance and emergency services, if your child needs urgent care
• service providers who help us run BOOSH, such as Xplor (enrolments, bookings and sign in), DebitSuccess (direct debit payments), Google Forms (permission slips and extra-curricular forms) and our website host

We do not sell personal information or share it for marketing.

Keeping It Safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access is limited to staff who need it, and we keep records for as long as the law requires before securely destroying them.

Photos

We may take photos of children taking part in our program to share with families. We only use photos of your child more widely, such as on this website or in newsletters, with your consent.

Our Website

When you use the contact form on this website, we receive the name, email address and message you send so we can reply. Our website host may also collect basic technical information, such as browser type, to keep the site running securely.

Accessing and Correcting Your Information

You can ask to see the personal information we hold about you or your child, and ask us to correct it if it is wrong or out of date. Most details can be updated in Xplor. For anything else, please contact the Centre.

Questions and Complaints

If you have a question or concern about how we handle personal information, please contact the Centre Director. We will respond as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.